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  • Abcink Billing & Shipping & Return Policies


    Abcink Billing & Shipping & Return Policies
    >> Billing Policy

    We accept Visa, MasterCard, American Express and PayPal.

    If you choose PayPal as your payment method, please pay to customer-care@abcink.com. When submitting your payment, please provide us with your "Confirmed Shipping Address" which you registered with Paypal. We appreciate your cooperation.

    Please note your shipment may be delayed for verification purposes

    We verify all billing information provided by the customer. Please enter all information correctly; otherwise, your order will be delayed for 48 to 72 business hours for further verification.

    All orders delivered to California (CA) will be charged the appropriate sales tax. If you want Abcink to remove your tax fee, please fax a copy of your Resale Certificate & Seller's Permit to 626-854-6553. Indicate your order # on the sheet you fax to us.

    We reserve the right to cancel any order that we are unable to verify or process.

    We appreciate your cooperation and apologize for any inconvenience this process may cause.

    >> Shipping Policy

    Please read the shipping policy carefully before you make any purchase at Abcink.com. Choosing the correct shipping method will deliver your orders faster. Thank you for your cooperation.

    Shipping and Handling Charges

    • Abcink.com will NOT charge any customer with Hidden fees on their order. All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. If the shipping fee does NOT appear, please review your information again or contact us after you have placed your order. You can contact Abcink at 626-912-0668 or customer-care@abcink.com.

    • In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order.

    Shipping Methods

    • FREE Ground Shipping (Please allow 1 to 2 days for processing and 5 to 14 business days for delivery)
      Promotional items are not eligible for free ground shipping.
    • Free Standard Shipping
    • Next Day (Next day delivery - please allow 1 to 2 days for processing)
    • 2nd Day (2nd day delivery - please allow 1 to 2 days for processing)
    • USPS Priority Mail (for APO, FPO address)
    Note1: We do NOT accept a customer's own shipping account (Federal Express, DHL/Airborne or any other company) for any order.
    Note2: FREE GROUND or Free Standard SHIPPING service is available for US continental 48 states ONLY.
    Note3: Please choose "USPS Priority (APO/FPO, PO Box and US Territories)" in "Shipping Method" when shipping to P.O. Box, Military Address (APO/FPO), Alaska, Hawaii, U.S. Protectorates such as Puerto Rico, Guam, Virgin Island.

    Shipping Terms & Conditions

  • All orders to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. Abcink does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be shipped on the Next Monday even air shipment.We strongly suggest you DO NOT choose Next Day Air or 2nd Day Air as ship method on FRIDAY ORDER!
  • In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
  • Abcink requires an adult signature on any package over $200.00 in value.
  • Abcink does not accept WILL CALL currently.

  • Additional Charge for Special Request:
  • Ground signature require - additional of handling fee $6.00 per package.
  • Express signature require - additional of handling fee $12.00 per package.
  • Reroute-Express shipment handling fee $20.00 per package (suggestion customer pick up at the FEDEX station, no extra charge) Ground shipment handling fee $15.00 per package (Suggestion customer pick up at the FEDEX station, no extra charge)
  • Saturday delivery for Priority overnight only - special handling fee $15.00 per package. Saturday delivery for 2nd day air - special handling fee $15.00 per package.

    We do not ship internationally

    >> General Claim

    Incorrect Delivery & Lost P ackage Claim
    Incorrect delivery and lost package is defined as any incident where the carrier delivers the package to the wrong address or individual. Lost package may occur in two ways:
    ** All Free Standard shipping packages take 10 business days to arrive **

    A. Package is not able to be located within the carrier network.
    B. Package may be considered lost when the carrier claims delivery was completed by leaving on the doorstep, but package was never received.


    Incorrect Parts & Missing Item Claim
    It is our goal to supply the correct part every time, however, occasionally a customer will receive a part that is incorrect or be missing parts or items. In any of this situations, please contact us at customer-care@abcink.com immediately within 5 business days of the delivered date or we will not be able to accept the claim or return.

    Missing Part & item Claim Policy
    If you have received your order and an item is missing, please prepare the following information and notify us by e-mail immediately to customer-care@abcink.com. We will start the investigation and get back to you in 2-5 business days.
    • Your order# and name
    • A Copy or a scan of the packing slip
    • Stamp(s) on the packing slip (E.g. PK#, QC#)
    • Dimension of the shipping box (some boxes has it's dimension printed on the bottom) estimate
    • A Digital picture of the received item inside shipping box
    • A Digital picture of the shipping label on box or bag

    In these circumstances we will put in a claim with the carrier and reship or refund the item once the carrier accepts the claim. It will take approximately 3 to 7 business days to investigate and settle.

    Please click here to submit UPIC claim with your signature written on form, we will respond within 24 hours.


  • >> Return Policy

    High-Performance Inkjet Cartridges and Toner Cartridges:

    • Abcink provides 100% product quality guarantee.
    • Specifications, including yield and capacity.
    • Manufacturers are ISO 9001 certified.
    • Printer compatibility is guaranteed to give you the right cartridge.
    • Defect Free at Abcink. If you encounter any defect cartridge, Abcink offers a replacement. Please see our Return Policy.

    General Policy for Returns:

    At Abcink.com, we offer 100 % customer satisfactory guarantee. We allow our customers to get an easier return than ever. Please email your RMA request to return@abcink.com

    Here are the rules to follow for your return:

    • You must request a return for refund within 30 days after the invoice date. No refunds after 30 days (45days for international customers).
    • Each return MUST have a RMA number, the "Return Merchandise Authorization" number. Please write down the RMA number outside of the box when you return your merchandise.
    • One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request for a different RMA number for your returns.
    • When returning product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. abcink.com will not be responsible for any shipping loss from your side.
    • Customer must inform abcink.com of any order discrepancy within 7 days of the delivery date for accurately investigator. Physical damage to any product will void the product's warranty and the RMA Policy.
    • All return (s) must have the original packaging and accessories.
    • The shipping fee is non-refundable. Buyer is always responsible for return shipping costs and insurance; Hence abcink.com will not reimburse any customer return shipping cost.
    • Please allow 2-7 business days to process your return.
    • abcink.com reserves right to refuse the service that void the return policy.
    • Please note that not all items are covered by our return policy.
      We suggest you read the complete return policy before you make your purchase.

    Return Policy for Refunds

    You may return most items sold by abcink.com within 30 days from the invoice date (45days for international customers) for a full refund (Except there is a 20% restocking fee on all return OEM items). Please include the following information: a copy of your invoice; if you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error.

    We cannot accept returns of certain items for a refund, including:

    • Any item that is returned more than 30 days after delivery.
    • Any DV tape, software, video game, or cassette tape that has been opened (taken out of its plastic wrap).
    • Any item that is not in its original condition, is physically damaged, or is missing parts.
    • Any DVD and CD media that has been custom printed by customers on the surface of the media.
    • Any DVD or CD samplers.
    • Any photo papers that has been printed or used.

    Return Policy for Exchange or Replacement:

    At Abcink.com, we take six months warranty for product replacement or exchange. If you would like an exchange, the item(s) returned need to be unused/unopened and within warranty. You will also need to include the item(s) with the code number that you would like. If there is a difference in the cost, please refer to the payment method for the difference. If you do not include the required information with your return you will be contacted

    by one of our customer support representatives. Replacement can be made for the same products and same brand (e.g. cd-r, dvd-r, ink cartridge and memory card and etc.).

    Warranty Information:

    Please note that we have a 30 days money back warranty and all products are sold with their respective manufacturer's warranty. Please note that warranty periods and services vary from manufacturer and product.

    Return Shipping Cost:

    In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.

    Restocking Fee:

  • A 15% restocking fee will be applied to all returns for refund if the return is the result of your error.
  • A 20% restocking fee will be applied to all return OEM items for refund for all reason.
  • Shipping charges are non-refundable.
  • Canceled order or address errors:

    Please note that once the order has been processed for shipping, it can no longer be cancelled or changed. You can submit your request to customer-care@abcink.com . We DO NOT guarantee the order can be cancelled or modified. If you would like to return the item after you received it, please refer to our return policy. Please DO NOT refuse the package if you can't cancel an order. This may result in a 15% restocking fee charge when we process the returned packages.

    Return Procedure:

    You must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the products, and all RMA must be submitted to return@abcink.com. abcink.com will not accept returns without prior authorization or a RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the shipping box. If the original order was paid with a credit card, please enter the credit card number on the RMA request form so that the credit will be applied correctly.

    Customers are solely responsible for shipping any returned products to abcink.com. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. abcink.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. The same applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.

    All Clearance products (e.g. floppy disk, refurbished, new and opened box items) purchased from abcink.com will not be accepted for returns.

    For further assistance please e-mail to return@abcink.com

    * It's important to read and understand our return policy before you submit your RMA request form **




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